There are a number of benefits to working at Women’s Aid, including 25 days annual leave per annum, access to our Employee Assistance Scheme and access to training opportunities.
If you are interested in being part of our dedicated and friendly team, browse our open roles to see what opportunities are available.
We are recruiting for the following positions:
1. Panel Support Worker – 24hr National Freephone Helpline
Reference: NFHPSW10.2024
Reports to: Head of National Helpline Services
Location: Women’s Aid, 5 Wilton Place, Dublin 2 – Remote working, and office based when required (as per Blend Working Policy)
Hours: Panel Support Worker hours are required for covering annual leave/sick leave/team and reflective practice meetings and/or training. Flexibility of availability is required as the hours are based on our 24 hours roster, 7 days per week, excluding lunch breaks.
Contract: 12-month fixed term temporary contract.
Salary: Women’s Aid Helpline Panel Support Worker Pay Band – €34,233 – €48,465, commensurate with experience and available budget.
Purpose of the post: To provide support and information to women experiencing abuse in intimate relationships on the Women’s Aid National Freephone Helpline, online Instant Messaging Support Service (IMSS), Text and Email support, and to assist in ensuring maintenance and fulfilment of the responsibilities of the Helpline Service Department.
How to Apply:
Application Form: Application forms clearly referenced NFHPSW10.2024 in the subject line, should be sent by email only to Isabelle Griffin on isabelle.griffin@womensaid.ie CVs will not be considered.
Closing date: 5 p.m. Thursday, 17th October 2024.
Interview schedule: It is anticipated that the first round of interviews will be expected to take place Tuesday 5th November 2024.
Data Protection: All applications are confidentially processed and retained in accordance with the Women’s Aid data protection policy. Applications of unsuccessful candidates will be deleted after 15 months.
2. Administrative Assistant, Community Employment Scheme
The role of the administrative assistant will be to provide administrative support and to carry out reception duties to contribute to the overall smooth administration of the organisation. The work will be underpinned by the values and principles of the organisation and will consistently promote the strategic goals of Women’s Aid.
Location: Women’s Aid, 5 Wilton Place, Dublin 2 (Note: this is not a hybrid working role)
Hours: 19.5 per week
Main duties
- Working at Women’s Aid reception
- Answering calls, transferring callers to relevant personnel, taking messages and passing them on to relevant personnel and checking voicemail. Maintenance of an excellent telephone manner is required at all times.
- Answering the door to callers, welcoming visitors and dealing with deliveries
- Dealing sensitively with potentially vulnerable callers to the office and on the phone
- Maintaining confidentiality of visitors and callers to Women’s Aid at all times
- Checking email on a regular basis and taking appropriate action, under guidance of the Business Support manager
- Opening incoming post and date stamping all items, logging them, as appropriate.
- Franking items for dispatch and logging outgoing post
- Word-processing – produce documents to acceptable standards i.e. letters, notices, memos, etc.
- Printing documents, photocopying and scanning documents
- Arranging stationary and general office supplies orders for the organisation
- Being a first point of contact for external professionals (maintenance workers, cleaning team etc.) and others carrying out work in the building
- To perform other duties appropriate to the job as may be assigned from time to time by the Business Support manager.
Knowledge and skills required:
- Computer skills including word processing, email and internet. Experience of Microsoft Office desirable.
- Excellent verbal and written communication skills, particularly answering calls at a busy reception
- Excellent interpersonal skills with a track record of working with members of the public
- Ability to work as part of a team and on own initiative
How to Apply:
This post is under the Department of Employment Affairs and Social Protection’s Community Employment (C.E.) scheme. Women’s Aid is a sponsoring organisation for St. Mary’s Community Project, Dublin 1. Applicants must be eligible for the Community Employment (C.E.) Scheme. Working hours are 19.5 hours per week.
Information about the Community Employment Scheme:
https://www.citizensinformation.ie/en/employment/unemployment-and-redun…
Closing date for applications: 5pm, Friday 18 October 2024.
Completed applications should be sent by email to: sinead.county@womensaid.ie. Please note all Applications will be forwarded to St. Mary’s Community Project to establish eligibility for the Community Employment Scheme.
CVs will not be considered.