We are currently recruiting for the following positions:
National Freephone Helpline Night Support Worker (Maternity Cover) x 1 and Day Support Worker x 1
Women’s Aid is seeking two experienced, dynamic and motivated team members to join our National Freephone Helpline Department in 2026.
There is one Night Support Worker (Maternity Cover) position and one Day Support Worker position available for the right candidates.
About this role
The purpose of each role is to provide support and information to women experiencing abuse in intimate relationships on the Women’s Aid National Freephone Helpline, online Instant Messaging Support Service (IMSS), and Text, and to assist in ensuring maintenance and fulfilment of the responsibilities of the Helpline Service Department as a member of the Helpline Team.
About the Helpline Team
The National freephone helpline (1800 341 900) operates 24/7. It provides essential support services to women experiencing intimate partner abuse/violence. We also offer supports through our Instant Message Support Service, and Text. We also have a Language Line support service to enable us reach out and request an interpreter to support a caller when English is not her first language, for more information about these range of services see link here: https://www.womensaid.ie/get-help/
Location: Primarily in Women’s Aid Head Office in Dublin 2, hybrid working arrangements may be available following successful induction and training.
Contract: The contract offered is fixed term 6-month contract based on a 33-hour week – on a set 3-week rotating roster, 3 nights x 12 hours shift, excluding 1 hour lunch breaks. Core working hours are ordinarily between 8pm and 8am Monday through to Sunday. Flexibility may be required.
Salary: This role sits on the Women’s Aid Helpline Support Worker Pay Band and the rate offered is (€34,233 – €51,373) per annum, pro rata to 33 hours per week (35hr per week full time).
How to apply
Submit your interest by completing the application form, clearly referencing the following in the subject line:
1) NFHNSW(MC)9.2026 – Night Support Worker (Maternity Cover)
2) NFHDSW9.2026 – Day Support Worker
Please send by email only to Michaela McGovern at michaela.mcgovern@womensaid.ie
Please note that only application forms are accepted. CVs will not be considered.
Closing date for applications: 12 noon, on Thursday 24th September 2026.
Successful shortlisted candidates will be invited to first round interviews. It is anticipated that first round interviews will be held on Friday 2nd October 2026 online via Zoom.
Administrative Assistant – Reception, Community Employment scheme
About this role
The role of the administrative assistant will be to provide administrative support and to carry out reception duties to contribute to the overall smooth administration of the organisation.
The work will be underpinned by the values and principles of the organisation and will consistently promote the strategic goals of Women’s Aid.
Location: Women’s Aid, 5 Wilton Place, Dublin 2 (Note: this is not a hybrid working role).
Hours: 19.5 per week
Main duties
- Working at Women’s Aid reception
- Answering calls, transferring callers to relevant personnel, taking messages and passing them on to relevant personnel and checking voicemail. Maintenance of an excellent telephone manner is required at all times.
- Answering the door to callers, welcoming visitors and dealing with deliveries
- Dealing sensitively with potentially vulnerable callers to the office and on the phone
- Maintaining confidentiality of visitors and callers to Women’s Aid at all times
- Checking email on a regular basis and taking appropriate action, under guidance of the Business Support Manager
- Opening incoming post and date stamping all items, logging them, as appropriate.
- Stamping items for dispatch and logging outgoing post
- Word-processing – produce documents to acceptable standards i.e. letters, notices, memos, etc.
- Printing documents, photocopying and scanning documents
- Arranging stationary and general office supplies orders for the Organisation
- Being a first point of contact for external professionals (maintenance workers, cleaning team etc.) and others carrying out work in the building
- Ensure a clear, detailed handover recorded in the Handover Book for the other reception team member.
- Working collaboratively with the Business Support Manager and Business Support Administrator.
- To perform other duties appropriate to the job as may be assigned from time to time by the Business Support Manager.
Knowledge and skills required
- Computer skills including word processing, email and internet. Experience of Microsoft Office desirable.
- Excellent verbal and written communication skills, particularly answering calls at a busy reception
- Excellent interpersonal skills with a track record of working with members of the public
- Ability to work as part of a team and on own initiative
How to apply
This post is under the Department of Employment Affairs and Social Protection’s Community Employment (C.E.) scheme. Women’s Aid is a sponsoring organisation for St. Mary’s Community Project, Dublin 1. Applicants must be eligible for the Community Employment (C.E.) Scheme. Working hours are 19.5 hours per week.
Information about the Community Employment Scheme:
Closing date for applications: 5pm, Tuesday 29th September 2026.
Completed applications should be sent by email to: bussupport@womensaid.ie. Please note all Applications will be forwarded to St. Mary’s Community Project to establish eligibility for the Community Employment Scheme.
Download the application form:
CVs will not be considered.