Women’s Aid is currently recruiting for the following positions:
1. National Helpline Administrator
- National Helpline Administrator (Ref: NFHADMIN6.2026):
- Contract: The contract offered is PERMANENT and this role is based on a 35-hour week. Core working hours are ordinarily between 9am to 5pm Monday to Friday in Wilton Place. Flexibility may be required.
- Location: Primarily in Women’s Aid Head Office in Dublin 2.
- Salary: This role sits on the Women’s Aid Clerical Officer Pay Band and the rate offered is Admin salary range €29,206 -€43,566.
- Reports: To the Head of National Helpline Services.
- Benefits: Read on to learn about our additional attractive employee benefits.
The Purpose of the Role:
The role of the National Helpline Administrator is to provide administrative support to the frontline services for women impacted by domestic abuse provided by the Helpline Department. The National Helpline Service offers supports to women subjected to domestic abuse through its 24-hour National Freephone Helpline, Instant Message Support Service (IMSS), Helpline Email, and Text Service.
Main duties:
- Manage the day-to-day administration of the NFH department including (but not limited to): dealing with all general queries relating to the NFH, Microsoft Teams, monitoring/manage incoming helpline emails, invoices, etc.; ordering stationery; arranging calendar appointments; creating infographic resources for the team; photocopying and distributing materials, as required.
- To provide effective IT and technical support for both new volunteers and new employees with ‘onboarding’ to our internal systems.
- To support the NFH team and volunteers with any technical issues arising within the NFH operating systems and be the primary Department point of contact for any IT issues in the first instance.
- Gather supplementary data on a quarterly basis (review/research particular trends or specific issues that may be presented through the Helpline database for the NFH, as required.
- Full duties and responsibilities outlined in the Recruitment pack below.
How to Apply
Submit your interest by completing the application form.
Application Form: Application forms, clearly referencing the following in the subject line: NFADMIN6.2026 should be sent by email only to Isabelle Griffin at: isabelle.griffin@womensaid.ie
Please note that only application forms are accepted. CVs will not be considered.
Closing date: 12pm noon on Tuesday 7th July 2026.
Interview schedule: Successful shortlisted candidates will be invited to first round interviews. It is anticipated that first round interviews will be held on 13th July online via Zoom.
Additional information
Right to work in Ireland: All applicants must have the right to live and work in paid employment in Ireland for a period of at least two years from the date closing date for applications. Verification of this right will be required by Women’s Aid.
Personal Identification: It is employer policy to seek personal identification of all employees in the form of a recognised form of photo identification (e.g. passport, drivers’ licence or public services card).
2. Cross-Regional Project Leader (High-Risk Support Project)
Women’s Aid is seeking an experienced, dynamic and motivated Cross-Regional Project Leader to join our national High-Risk Support Project on the Support Services Team in 2026.
About the Role
The High-Risk Support Project (HRSP) provides a multi-agency response to women at high risk of ongoing abuse and homicide from their ex-partners. This unique and innovative project is embedded in Women’s Aid One to One Support Services. The Cross-Regional Project Leader will provide key support to ensure consistent high-quality service delivery across all regions of national operation. This role has a primary focus on supporting service delivery in the Dublin Metropolitan Region, and contributing flexibly across other regions as required. The Cross Regional Project Leader will work with regional Project Leaders to maintain ongoing contact with service users from referral to case closure, and joint case management with our partner agencies in an Garda Siochana and local domestic abuse services.
Contract: This is a fixed term two (2) year part-time contract of 21 hours per week, based on three full days.
Location: Working primarily in Women’s Aid Head office in Dublin 2, including regular travel throughout the Dublin Metropolitan Region, and other regions as required. A hybrid working arrangements of up to a maximum 1/3 of contracted work time per week may be available on application following successful probation.
Salary: €54,496 pro rata which is equivalent to €32,698.
Benefits: Read on to learn about our additional attractive employee benefits.
Lived experience: While lived experience as a survivor of domestic abuse is not a requirement for any role in Women’s Aid, we welcome applications from people with lived experience of domestic abuse and violence. Women’s Aid will not ask anyone to disclose experiences of abuse, nor ask intrusive questions of those who do.
How to Apply
Completed application forms (CVs not accepted) to laurie.dool@womensaid.ie no later than Monday July 13th at 5:00pm. Use reference CRPL2026 in all correspondence.
Interviews: Shortlisted candidates will be invited to first round interview on week commencing July 20th, in the Women’s Aid office in Dublin 2.
Additional Information
Right to work in Ireland: All applicants must have the right to live and work in paid employment in Ireland for a period of at least two years from the date closing date for applications. Verification of this right will be required by Women’s Aid.
Personal Identification: It is employer policy to seek personal identification of all employees in the form of a recognised form of photo identification (e.g. passport, drivers’ licence or public services card).