Volunteer with the 24hr National Freephone Helpline
Our 24 Hour National Freephone Helpline is a vital source of information and support for women subjected to domestic violence and abuse. It is a lifeline to the women we work with and can act as a gateway for them to access our services and live lives free from abuse.
The Women’s Aid 24hr National Freephone Helpline offers confidential information, support and understanding to women in the Republic of Ireland, who are being subjected to domestic abuse including coercive control.
The Helpline aims to empower women to identify what is happening for them within their relationship. It aims to support them to stay safe and support the safety of any children living within the relationship. The Helpline aims to at all times ensure that the responsibility for the abuse is placed firmly with the perpetrator of the abuse and not with the woman.
The Helpline also acts as a gateway to the Women’s Aid Face-to-Face Services, local domestic violence refuges and support services, legal aid and other agencies, both statutory and voluntary, which are helpful to women being subjected to abuse.
“A wonderful eye opening and inspiring experience.”
Women’s Aid Helpline volunteer
Our Helpline volunteers are committed and dedicated individuals. Their contribution to Women’s Aid is vital to the high quality support and information that Women’s Aid provides to those who contact our service.
For many of those who contact the Helpline, the volunteer who responds may be the first person they have told about their abuse. It may have taken years to finally speak about their experience. Therefore, it is essential that the person who responds is able to listen to and support the caller, as well as provide them with accurate and appropriate information. The response they receive from the volunteer can mean that contacing the Helpline is the first step in the journey to a life free of violence.
Helpline volunteers give support in a non-judgmental, non-directive approach, and work from the model of self-help and mutual aid. This model of work is about empowering women who contact our service to make their own decisions rather than about “helping” them.
By volunteering you will:
- Play a key role on the Helpline which supports those experiencing abuse in Ireland.
- Join a team of committed and dynamic volunteers.
- Develop an understanding of domestic violence through in-depth training and continued vital support while volunteering on the Helpline.