Work With Us

Every role at Women’s Aid contributes to our overall vision of creating an equal Ireland with zero tolerance of all forms of violence against women. Whether through policy, communications, campaigns, fundraising, business support, training or service provision, when you work with Women’s Aid, you are making a real difference to the lives of women subjected to domestic violence and abuse.

Women’s Aid is currently recruiting to the following positions.

National Freephone Helpline Night Support Workers x 2

National Freephone Helpline Day Support Worker x 1

About the Roles

Women’s Aid is seeking three experienced, dynamic and motivated team members to join our National Freephone Helpline Department in 2026. There are two ‘Night Support Worker’ positions and one ‘Day Support Worker’ position available for the right candidates.

The purpose of each role is to provide support and information to women experiencing abuse in intimate relationships on the Women’s Aid National Freephone Helpline, online Instant Messaging Support Service (IMSS), Text and Email support, and to assist in ensuring maintenance and fulfilment of the responsibilities of the Helpline Service Department as a member of the Helpline Team.

Contract: The contract offered is PERMANENT and this role is based on a full time 35-hour week – based on set 4-week rotating roster, 4/5 days over 7 days per week including some weekends and excluding 1 hour lunch breaks. Core working hours are ordinarily between 8am and 8pm, Monday through to Sunday. Flexibility may be required.
Reports to: The Head of National Helpline Services.
Location: Working primarily in Women’s Aid Head Office in Dublin 2, hybrid working arrangements of up to 50% work time per week may be available following successful induction and training.
Salary: This role sits on the Women’s Aid Helpline Support Worker Pay Band (€34,233 – €51,373), rate offered will be commensurate to relevant experience, in line with company remuneration policy.

Main Duties and Responsibilities

To respond efficiently and effectively to the service user’s needs of the National Freephone Helpline, IMSS, text and email contacts.
To support and empower women experiencing abuse in intimate relationships by providing assistance and information on all their options including legal, financial, housing and making appropriate referrals where necessary.
To maintain accurate and relevant records through all medium of contacts; input data while on shift, and record trends and communicate same to Head of National Helpline Services, as necessary.
To provide on-going peer guidance and support to Helpline volunteers and other staff on issues relating to Helpline/IMSS/Email contacts, as required.
To input and maintain up to date and correct Helpline/IMSS/Text/Email statistics on the database.
To support with a structured induction to new Helpline volunteers & staff following their formal training, as required.
To assist in up-skilling of other staff or volunteers on correct and efficient use of the Helpline data collection system, as required.
To keep up to date with information of relevance to the Helpline Support Worker position (e.g. legal or policy updates/changes, and relevant changes to services which the Helpline make referrals to) and communication of same to the Head of National Helpline Services, as necessary.
To pro-actively remain informed and up to date on the overall work of Women’s Aid (face to face services; campaigns; policy work).

More details available in the full recruitment pack below.

Download

How to Apply

Application forms, clearly referencing the below in the subject line, should be sent by email only to Isabelle Griffin at: Isabelle.griffin@womensaid.ie no later than 12 noon, on Friday 27th February 2026.

1) NFHNSW2.2026 – Night Support Worker
2) NFHDSW2.2026 – Day Support Worker

Please note that only application forms are accepted. CVs will not be considered.

Additional information

Right to work in Ireland: All applicants must have the right to live and work in paid employment in Ireland for a period of at least two years from the date closing date for applications. Verification of this right will be required by Women’s Aid.

Benefits of working at Women’s Aid

Annual Leave: Annual leave entitlement is 25 days per annum.
Privilege Days: Good Friday and Christmas Eve.
Pension: Women’s Aid operates a contributory pension scheme which all employees may join from start date of employment in lieu of auto enrolment.
Maternity Leave: Women’s Aid will pay full salary (less Social Welfare benefits) for the period of the 26 weeks paid leave (subject to 1+ year service).
Parents’ Leave: 9 weeks’ leave topped up to full salary during the first 2 years of a child’s life, or in the case of adoption, within 2 years of the placement of the child with the family for eligible employees.
Employee Assistance Programme: Women’s Aid provides an extensive employee assistance programme.
Death in Service Benefit: Available for all employees to the value of 2 years’ salary.
Trade Union Membership: The staff of Women’s Aid has an option of joining the recognised representative Trade Union Forsa.
Training Allowance: Annual allowance for staff members to undertake training to enhance skills and expertise (subject to budget availability).
Travel Supports: Bike-to-work schemes and tax saver commuter tickets.
We also offer a range of other supports, including paid leave for employees experiencing menopause, problematic periods or subject to domestic abuse.
Equality and Diversity: Women’s Aid is committed to the promotion of equal opportunities and cultural diversity.
Lived experience: While lived experience as a survivor of domestic abuse is not a requirement for any role in Women’s Aid, we welcome applications from people with lived experience of domestic abuse and violence. Women’s Aid will not ask anyone to disclose experiences of abuse, nor ask intrusive questions of those who do.