National Freephone Helpline

Women's Aid National Freephone Helpline
1800 341 900

Open 7 days a week from 10am to 10pm (except Christmas Day)

Helpline 2013 2The Women's Aid National Freephone Helpline offers confidential information, support and understanding to women in the Republic of Ireland, who are being physically, emotionally, financially and sexually abused by their boyfriends, husbands and partners.

The Helpline also acts as a referral to the Women's Aid One to One Support Service and Court Accompaniment Service, local domestic violence refuges and support services, counselling services, legal aid and other agencies, both statutory and voluntary, which are helpful to women experiencing abuse within a relationship.

The Helpline aims to empower women to identify what is happening for them within their relationship and support them to stay safe and support the safety of any children living within the relationship. The Helpline aims to at all times ensure that the responsibility for the abuse is placed firmly with the perpetrator of the abuse and not with the woman.

Ringing the Helpline

Women's Aid understands how daunting it can be to pick up the phone and tell someone about what is happening to you. Many initial calls to our Helpline are silent. Women have told us later that they were too afraid and ashamed to speak to anyone, not even to family and friends. Women's Aid will give you time to speak and will understand if you cannot speak today.

The confidential and anonymous nature of the Women's Aid Helpline provides a safe, non-judgemental space for you to talk about your experiences.

The Women's Aid National Freephone Helpline can access an interpreter in your language. Therefore if you would like to speak with a support worker you can call the Helpline on 1800-341-900. Tell the support worker the language you speak, then they will ask you to 'hold' and they will connect you to an interpreter. The interpreter can then facilitate you to communicate with the support worker. All calls to our Helpline are free and confidential.

If you, or someone you know, is afraid of someone who is close to you, you can call us on 1800 341 900.

Who can call the Helpline?

The Helpline is available free of charge to everyone in the Republic of Ireland. The Helpline is for:

  • Women who are experiencing, or who have experienced, domestic violence.
  • Friends and family seeking to support women and children who are experiencing, or who have experienced, domestic violence.
  • Professionals supporting women and children who are experiencing, or who have experienced, domestic violence.

Helpline Standards

  1. Women's Aid Helpline aims to respond to all calls non judgmentally
  2. Women's Aid Helpline aims to respond to 70% of all calls received within 20 seconds during opening hours
  3. Women's Aid aims to respond to requests for interpreters within 3 minutes
  4. Women's Aid aims to respond to out of service messages within one working day

When is it open?

The Helpline opens every day of the week from 10am to 10pm. It closes on Christmas Day.

Is it free?

Yes. It is a National Freephone Helpline. You will not be charged for your call from a landline.

You should not be charged for your call from a mobile phone.

However, if you find that you are being charged when callling the Helpline from a mobile phone, you can notify the Women's Aid support worker who answers your call, and they will call you right back if this is safe for you.

Then you can call your mobile service provider's customer service number to request that these charges are taken off, and that you are no longer charged for 1800 numbers.

At times, new phones come with an automatic block on 1800 numbers. If you find you are blocked, then call your mobile provider's customer service number and ask to have the block removed, which they should be able to do straight away.

Will the Helpline number show up on my bill?

It will not appear on your Eircom phone bill. However, please check with your home or mobile service provider (O2, Vodafone, etc) to make sure. We cannot guarantee that the number will not appear. The number may also appear in the call log of your mobile phone. Read more about phone safety here.

Who will answer my call?

The Helpline is staffed by professional and well trained staff and volunteers. The Helpline is staffed by women at all times.

What kind of support is given via the Helpline?

Helpline workers will LISTEN to you. They will not judge you. They will not tell you what to do. Your safety is our main concern. Women's Aid believes that you are the best judge of your safety. Helpline workers will talk through your options with you.

Helpline workers can refer you to a local domestic violence support service or women's refuge. They can also provide you with a range of information on finance, housing, children, court orders and social welfare.

How often can I ring?

Sometimes one call is enough but many women receive ongoing support from our Helpline.

What happens if the phone is not answered?

If you ring and cannot get through during opening hours (10am to 10pm, every day except Christmas day) it is because our support workers are currently taking calls from other women. Please keep trying. You will get through.

If you ring between 10pm and 10am you will get through to our voicemail. Please leave a message including a safe number we can call you at and let us know when is a safe time to ring you back. One of our Helpline support workers will respond when the Helpline opens the next day (10am to 10pm).

We recommend that you keep trying the Helpline number during opening hours until you get through to one of our Helpline support workers.

I am deaf or hard of hearing. What should I do?

You can text us on 087-9597980

A Women's Aid support worker will contact you via text.. All correspondence is treated in strictest confidence. Women with hearing difficulties will receive the same services from Women's Aid. The only difference is that communication will be done via an interpreter. An interpreter can be someone the woman feels comfortable with or Women's Aid will arrange an interpreter through the Irish Deaf Association.

What kind of response is given to emails?

You can email the Women's Aid Helpline at helpline@womensaid.ie for basic information. However, Women's Aid cannot provide support via email. We will respond to your email within three working days. Should you require support or information, please call the National Freephone Helpline on 1800 341 900.

Click here if you are interested in volunteering for the National Freephone Helpline.

Digital Revolutionaries