Day 10: 49 calls per day responded to by the Women's Aid 24hr National Freephone Helpline in 2019

Posted on December 04, 2020 at 08:36 AM

Day 10


The Women's Aid 24hr National Freephone Helpline 1800 341 900 is a service for women experiencing emotional, physical, sexual and financial abuse by a current or former partner.  We are also available for family, friends and professionals concerned about women who may be living with domestic violence.

Our Helpline staff and volunteers answered, on average, 49 calls per day in 2019.

The 24hr National Freephone Helpline is open 7 days a week. The Helpline provides vital support and information to individual callers and serves as an access point to other Women's Aid services and to support services and refuges nationwide. The 24hr National Freephone Helpline is free of charge to callers in the Republic of Ireland.

The Helpline is a confidential and anonymous service for the many women whose experiences of abuse may have isolated them from their family and social supports. They may feel self-shame, self-blame and be dealing with the abuse in secret. All staff and volunteers working on the Helpline are highly trained in working with women experiencing abuse. They carry out their work with compassion and empathy at all times.

We make space for a woman to speak and be heard and to acknowledge her feelings when she calls. We are a non-judgemental service and we will never tell a woman what to do, but instead acknowledge her as the expert in her own situation, and give her emotional support, options, and information to empower her to take steps to improve her safety and well-being. We will, at all times, place the safety of women and children at the centre of our responses and will place responsibility for the abuse clearly with the perpetrator.

Find out more about the service offered on the 24hr National Freephone Helpline here and our One to One Support Services here. We also run an Instant Messaging Support Service where women can reach out silently if they wish to do so.

The Women's Aid Helpline is fully accredited by the Helplines Association.  Read more here.

Permanent link | Categories: Day 1016 Facts for 16 Days4th December2020