"A wonderful eye opening and inspiring experience." ~ Women's Aid Helpline volunteer
The Women's Aid 24hr National Freephone Helpline offers confidential information, support and understanding to women in the Republic of Ireland, who are being abused by current or former boyfriends, partners or husbands.
The Helpline aims to empower women to identify what is happening for them within their relationship and support them to stay safe and support the safety of any children living within the relationship. The Helpline aims to at all times ensure that the responsibility for the abuse is placed firmly with the perpetrator of the abuse and not with the woman.
The Helpline also acts as a referral to the Women's Aid One to One Support Service and Court Accompaniment Service, local domestic violence refuges and support services, legal aid and other agencies, both statutory and voluntary, which are helpful to women experiencing abuse within a relationship.
Our Helpline volunteers are committed and dedicated individuals whose contribution to Women's Aid is vital to the high quality support and information that Women's Aid provides to those who ring our Helpline.
For many of those who contact the Helpline, the volunteer who answers the phone may be the first person they have told about their abuse. It may have taken years to finally speak about their experience. Therefore, it is essential that the person who answers that call is able to listen to and support the caller, as well as provide them with accurate and appropriate information. The response they receive from the volunteer can mean that calling the Helpline is the first step in the journey to a life free of violence.
Helpline volunteers give support in a non-judgmental, non-directive approach, and work from the model of self-help and mutual aid. This model of work is about empowering callers to make their own decisions rather than about "helping" them.
The next round of volunteer training will run between 7th February 2019 – 14th March 2019. The training programme is outlined below.
7th February 2019
1. Pre-training meeting
9th February 2019
2. Basic awareness
14th February 2019
3. Working with woman
16th February 2019
4. Domestic violence and children
23rd February 2019
5. Root causes of domestic violence
28th February 2019
6. Legal module
2nd March 2019
7. Listening skills
9th March 2019
8. Helpline techniques
14th March 2019
Before you apply please make sure that you are available for all the training dates as attendance at all sessions is mandatory.
All training takes place at the Women’s Aid offices in Dublin 2.
Upon receipt of a completed application form the volunteer co-ordinator will make you aware of the next step in recruitment and invite you along to an information evening which will be held in January 2019.
Complete and return the Volunteer Helpline application form (download here). Send applications to Laura Brennan, Volunteer Co-Ordinator, Women's Aid, 5 Wilton Place, Dublin 2. Email firstname.lastname@example.org.
Deadline for receipt of applications is 5pm, 14th December 2018.