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Contents for September 2013 Issue

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Volunteers needed for the Women's Aid National Freephone Helpline

Women's Aid is currently recruiting volunteers for our National Freephone Helpline (1800 341 900), which is based at our offices at 5 Wilton Place, Dublin 2.

Why volunteer?

Our Helpline volunteers are committed and dedicated individuals whose contribution to Women's Aid is vital to the high quality support and information that Women's Aid provides to women who ring our Helpline.

For many women who contact the Helpline, the volunteer who answers the phone may be the first person they have told about their abuse. It may have taken years to finally speak about their experience. Therefore, it is essential that the person who answers that call is able to listen to and support the caller, as well as provide them with accurate and appropriate information. The response a woman receives from the volunteer can mean that calling the Helpline is the first step in the journey to a life free of violence.

Helpline volunteers give support in a non-judgmental, non-directive fashion, and work from the Women's Aid model of self-help and mutual aid. This model of work is about empowering women to make decisions rather than about "helping" them.

"When women tell you that they feel better after talking to you, it makes the work worthwhile."

~ Women's Aid Helpline Volunteer

By volunteering you will:

  • play a key role on the Helpline which supports thousands of women experiencing domestic violence each year.
  • join a team of committed and dynamic women.
  • develop an understanding of domestic violence through in-depth training and continued volunteering on the helpline.
  • develop listening and support skills.

The work can be difficult, but the rewards are great.

What's involved?

You will participate in training over several weeks, which is followed by one four hour shift per week for a minimum of two years. Volunteers receive regular support during their time at Women's Aid.

The Helpline is open from 10am to 10pm, 7 days a week, 364 days a year (closed Christmas Day).

The shifts are:

  • 10am - 2pm
  • 2pm - 6pm
  • 6pm - 10pm

Who should apply?

We are looking for women who are over 18 years of age, have a warm manner, are good listeners with fluent English and who have an interest in women's issues.

Apply today

Download the application form here, and return by email to volunteer@womensaid.ie or by post to Women's Aid, 5 Wilton Place, Dublin 2.

Applications should be received no later than 5pm, Monday 23rd September 2013. CVs will not be considered.