Media Release: Women's Aid needs Volunteers for the 24hr National Freephone Helpline

24 Oct 2016

  • Women’s Aid now recruiting for volunteers for our 24hr National Freephone Helpline.
  • We need warm, empathic women to join our team
  • Full training and ongoing support provided.

Monday 24th October 2016: Women’s Aid is currently recruiting for volunteers for its National Freephone Helpline. The organisation is looking for women, aged 18 and over to play a key role on the Helpline which supports those experiencing abuse in Ireland. The volunteers will join a team of committed and dynamic volunteers and develop an understanding of domestic violence through in-depth training and continued vital support while volunteering on the Helpline

Linda Smith, Manager of the Women’s Aid Helpline said: “Our Helpline volunteers are committed and dedicated individuals whose contribution to Women's Aid is vital to the high quality support and information that Women's Aid provides to those who ring our Helpline. For many of those who contact the Helpline, the volunteer who answers the phone may be the first person they have told about their abuse. It may have taken years to finally speak about their experience."

Ms Smith continues: “Therefore, it is essential that the person who answers that call is able to listen to and support the caller, as well as provide them with accurate and appropriate information. The response they receive from the volunteer can mean that calling the Helpline is the first step in the journey to a life free of violence. Helpline volunteers give support in a non-judgmental, non-directive approach, and work from the model of self-help and mutual aid. This model of work is about empowering callers to make their own decisions rather than about "helping" them.”

The deadline for applications is 19th December 2016 and information can be found at

The Women’s Aid National Freephone Helpline 1 800 341 900, 24 hours a day, 7 days a week.



For more information contact:

Christina Sherlock, Women’s Aid , Communications and Campaigns Department, Tel: 087 919 2457 or email

Information for producers/editors:

  • About Women’s Aid: Women's Aid is the national organisation providing support and information to women experiencing domestic violence through its Direct Services. It runs the only free, national, domestic violence helpline (1800 341 900, 24 hours, 7 days) with specialised trained staff & volunteers, accredited by the Helplines Partnership and with a Telephone Interpretation Service covering 170 languages for callers needing interpreting services as well as a Text Service for Deaf and Hard of Hearing women. Women's Aid also offers a Dublin-based One to One Support Service and Court Accompaniment Service and runs the Dolphin House Support and Referral Service in the Dublin District Family Law Court (in partnership with Dublin 12 Domestic Violence Service and Inchicore Outreach Centre.)
  • The Women’s Aid National Freephone Helpline became a 24/7 service in January 2016. This year, we have answered 41 calls a day.
  • In 2015, there were 12,041 contacts made to its National Freephone Helpline and Dublin based one to one support services, during which 16,375 disclosures of domestic abuse against women were made. In the same year, the organisation heard 5,966 disclosures of abuse of children.