Posts in the "7Th%20December%202014" category

Day Thirteen: offering support in 170 languages

Posted on December 07, 2014

Day 13

The Women's Aid National Freephone Helpline is accessible to women in 170 different languages. The telephone interpretation service allows women with limited or no English experiencing domestic violence to access free, confidential telephone support.

The telephone interpretation service allows women who are often extremely isolated due to language barriers to access support.

It is provided by an accredited and professional interpreter service located outside the country, ensuring the confidentiality and anonymity of the service. The service is available throughout the normal opening hours of the helpline 10am-10pm, 7 days a week.

An example of the lifeline that the interpretation service provides comes from an early user of the service:

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