Day Twelve: 17,254 calls answered by the National Freephone Helpine

Posted on December 06, 2014 at 10:10 AM

Day 12

In 2013, the Women's Aid National Freephone Helpline answered 17,254 calls from women, family, friends, and professionals seeking support for experiences of domestic abuse. During these calls, 17,855 disclosures of abuse were made.

"I do not think I would have got through the past two years without the support from Women’s Aid and I know I it will get me through the difficult times still ahead.” - Louise

The Women's Aid National Freephone Helpline is a service for women experiencing emotional, physical, sexual and financial abuse by a current or former husband, partner or boyfriend. We are also available for family, friends and professionals concerned about women living with domestic violence.

The National Freephone Helpline is open every day of the year (except Christmas day) from 10am to 10pm. The Helpline provides vital support and information to individual callers and serves as an access point to other Women's Aid services and to support services and refuges nationwide. The National Freephone Helpline is free of charge to callers in the Republic of Ireland.

The confidential and anonymous Helpline is an essential service for the many women whose experiences of abuse may have isolated them from their family and social supports, and humiliated them into self-shame, self-blame and secrecy. All staff and volunteers working on the Helpline are highly trained in working with women experiencing abuse and share their support with gentleness and compassion to all callers.

We will make space for a woman to speak and be heard and to acknowledge her feelings. We are a non-judgemental service, we will never tell a woman what to do, but will acknowledge her as the expert in her own situation, and give her emotional support, options, and information to empower her to take steps to improve her safety and well-being. We will, at all times, place the safety of women and children at the centre of our responses and will place responsibility for the abuse clearly with the perpetrator.

Find out more about the service offered on the National Freephone Helpline here and our One to One Support Services here.

If you or someone you know are experiencing any of these forms of abuse, you can call the Women’s Aid National Freephone Helpline 1800 341 900 for emotional support and practical information.

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